Change of Tariff Category

If there is a change in your status as a customer (Residential or Commercial) you will need to update your category. After you complete the process we will send a technician to inspect your premises and suggest the most suitable tariff. Here’s how you can change your tariff category.
Step 1
• Residential tariff to Commercial tariff: Submit a written application addressed to the Head of Customer Care at your respective divisional office.

• Commercial tariff to Residential tariff: Submit a written application addressed to the Head of Customer Care at your respective divisional office along with an affidavit on a Rs. 100 stamp paper, duly notarized.

Step 2

i) Download Application Form 16.1 and fill information in block letters with black ink and sign across the photograph. Click here to download form

ii) Please fill sections 1, 2.1 & 4 of Form 16.1

Submit your complete application form along with Form 16.1 at the Customer Care Center at your respective divisional office. Please find attached the list of Divisional Offices

Step 3

Post document submission, the company's personnel will conduct a site verification of your premises. Once verified, the tariff change will be done and would reflect from your subsequent bill onwards.

There no charges applicable for Tariff Change.

And you are done!