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Customer Care Centres

Contact Us

A) For  Supply-Related Queries

  • 24x7 Toll-free helpline: 1800 200 3030 or 19122.
  • Missed Call 1800 532 99 98 : (Please call from your registered mobile number  to register your complaint or know the status of power restoration)
  • Reliance Energy Mobile App
  • Elektra –Digital Assistant (on website and Facebook)
  • Send Power<space> <9 digit account no.> to 7065313030 e.g. if your account no. Is XXXXXXXXXX  then send
    • Power XXXXXXXXX to 7065313030
  • WhatsApp
    • Send #nopower<space> <9 digit account no.> to 9022813030 e.g.  if your account no. Is XXXXXXXXXX  then send #nopower XXXXXXXXX to 9022813030

B) For queries other than Supply

  • 24x7 Toll-free helpline: 1800 200 3030 or 19122.
  • Reliance Energy Mobile App
  • Elektra –Digital Assistant (on website and Facebook)
  • Whatsapp chat: 8 am to 8 pm
  • Email: energy.helpdesk@relianceada.com
  • To receive payment links whatsapp  #paybill<space><Account no.> to 9022813030.
  • SMS:
    • To update Aadhaar :AR<space><Account no.> to 7065313030
    • To know account no. From registered mobile number Send MYACCOUNTNO to 7065313030
  • Customer Care Centres :

You are always welcome to any of our following customer centres:

Do visit us for any of your service queries at our below centres, please refer location and timings below:

Division Address Phone Working Days Working Hours Lunch Time
North Jn. of Shankar Lane & S V Road, Kandivali (West), Mumbai 400 067
View Map
1800 200 3030 OR
19122
Mon-Sat 9:30 am to 5:00 pm 1:00 pm to 1:30 pm
North Raviraj residency, Opp Rel Receving Station, Pavanputra, Near railway phatak, Bhayendar (E), Thane - 401101
View Map
1800 200 3030 OR
19122
Mon-Sat 9:30 am to 5:00 pm 1:00 pm to 1:30 pm
South RNA Corporate Park, Old Kalamandir, Near Collector’s Office, Bandra (East), Mumbai – 400 051
View Map
1800 200 3030 OR
19122
Mon-Sat 9:30 am to 5:00 pm 1:00 pm to 1:30 pm
East Near Sahakar Cinema, Tilak Nagar Road No.3, Chembur, Mumbai – 400089
View Map
1800 200 3030 OR
19122
Mon-Sat 9:30 am to 5:00 pm 1:00 pm to 1:30 pm
East Sakinaka Jn., Andheri-Kurla road, Near Park Davis, Andheri (E), Mumbai- 400 072.
View Map
1800 200 3030 OR
19122
Mon-Sat 9:30 am to 5:00 pm 1:00 pm to 1:30 pm
Central Western Express Highway, Dindoshi, Goregaon (East), Mumbai – 400 097
View Map
1800 200 3030 OR
19122
Mon-Sat 9:30 am to 5:00 pm 1:00 pm to 1:30 pm
South Central Plot No. E-4 (i) & (ii) MIDC Area, Marol, Andheri (East ), Mumbai – 400 093
View Map
1800 200 3030 OR
19122
Mon-Sat 9:30 am to 5:00 pm 1:00 pm to 1:30 pm
South Central 1st Floor, Usha Kiran Bldg, Opp Cafe Alfa,Near NADCO Shopping Centre, SV Road, Andheri(W), Mumbai 400058
View Map
1800 200 3030 OR
19122
Mon-Sat 9:30 am to 5:00 pm 1:00 pm to 1:30 pm
  • You can also contact our office located at:
    Reliance Energy,
    Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange,
    Borivali (W), Mumbai - 400 103